Customer Service Associate

Job Summary:

As a Customer Service Associate at PVR INOX, you will be the face of the cinema, ensuring that every guest receives a warm welcome and an exceptional movie-going experience. You will handle ticketing, concessions, guest queries, and auditorium management, ensuring smooth day-to-day operations.

Key Responsibilities:

• Greet customers warmly and provide an excellent customer experience
• Handle ticket sales through POS systems and guide guests on show timings and seat availability
• Manage food and beverage counters, including order taking, preparation, and billing
• Address guest concerns or queries professionally and promptly
• Assist in maintaining cleanliness in the lobby, concessions, and auditorium areas
• Ensure safety and hygiene protocols are followed
• Guide guests to their seats and ensure smooth crowd management during peak hours
• Upsell combo offers, memberships, and other promotional deals
• Follow all company policies and procedures

Required Qualifications & Skills:

• Minimum Qualification: 12th pass / Graduate (preferred)
• Experience: 0 to 2 years in customer service, retail, or hospitality (freshers welcome)
• Strong communication skills (English & regional language preferred)
• Customer-oriented with a friendly and helpful attitude
• Ability to work in rotational shifts, weekends, and holidays
• Team player with a proactive approach

Benefits:

• Competitive salary
• Incentives and performance bonuses
• Free movie tickets for employees
• Career growth opportunities within the company
• Staff meals and uniform provided
• ESI / PF / Medical Insurance as applicable

Work Environment:

• Dynamic, fast-paced, and guest-focused
• Work includes standing for long hours and multitasking
• Rotational shifts (morning/evening/night)

Job Type: Full-time

Pay: Up to ₹23,600.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Rs Puram, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Preferred)

Location:

• Rs Puram, Coimbatore, Tamil Nadu (Preferred)

Work Location: In person

Speak with the employer
+91 9361962634