Customer Service Assistant

As a Customer Support representative, your primary responsibility will be handling queries from customers in a timely and professional manner. It is essential that your English language skills are fluent to effectively communicate with customers. In addition to query handling, you will be required to coordinate with different teams within the organization to resolve customer issues efficiently. Another aspect of your role will involve preparing reports based on the customer interactions and feedback received. This will help in identifying trends and areas of improvement in the customer support process. This is a full-time position with rotational shifts, so flexibility in working hours is required. The ideal candidate should have a Bachelor's degree and at least 1 year of total work experience, with 1 year specifically in customer service. Proficiency in English is a must for this role as it is the primary language of communication with customers. Please note that the work location for this position is in person, requiring you to be present at the designated office premises.,