Customer Service Assistant

About Cureveda:

Cureveda is a fast-growing wellness brand focused on delivering premium Ayurvedic health supplements. We’re expanding our customer service team and looking for fresh, enthusiastic individuals who are passionate about learning and building their careers in the e-commerce space.

Key Responsibilities:

• Handle customer queries via chat and email promptly and professionally.
• Respond to product, order, and service-related questions with accuracy and clarity.
• Maintain proper documentation and records of all customer interactions.
• Provide timely follow-ups and ensure queries are closed to the customer’s satisfaction.
• Resolve complaints efficiently or escalate to relevant teams when required.
• Coordinate with internal departments to provide complete resolutions.
• Work in the night shift and manage queries effectively during assigned hours remotly.
• Share customer feedback and insights with the team to improve processes.
• Ensure high levels of customer satisfaction through excellent communication and service.

Requirements:

• Pursuing Bachelor's / Completed
• Open to freshers with strong communication skills
• Ability to work in the night shift
• Good typing speed and accuracy
• Basic understanding of e-commerce preferred
• Must be based in Nagpur
• Must be able to join immediately

Perks & Benefits:

• Work from home (semi-night shift)
• Real-world exposure to e-commerce operations and wellness brand

Job Types: Full-time, Fresher

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Required)

Location:

• Ganeshpeth Colony, Nagpur, Maharashtra (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person