Customer service

Location: Mumbai Salary: ₹30,000 – ₹40,000 per month Experience Required: 2–3 years Gender Preference: Female candidates only Education: Bachelor’s Degree Job Description We are seeking a dedicated and customer-focused Customer Service Executive (Female) to join our Mumbai office. The ideal candidate will be responsible for delivering excellent customer support, resolving issues efficiently, and ensuring high levels of customer satisfaction. Key Responsibilities: Handle customer inquiries via phone, email, and chat in a professional and timely manner. Resolve customer complaints and ensure appropriate solutions are provided. Maintain detailed records of customer interactions, transactions, feedback, and issues. Coordinate with internal departments to ensure smooth service delivery. Follow up with customers to ensure their issues are resolved to their satisfaction. Identify trends in customer concerns and share feedback for process improvements. Adhere to company policies and meet quality and performance targets. Requirements: Bachelor’s degree in any discipline. 2–3 years of experience in a customer service role (preferably in B2C or service industries). Strong communication and problem-solving skills. Proficient in MS Office and CRM systems. Patient, empathetic, and able to handle stressful situations calmly. Fluent in English and Hindi (other regional languages are a plus). Well-groomed and professional demeanor. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Application Question(s): Require Only Female Candidate Work Location: In person Speak with the employer +91 9920501058