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Customer Service and Operations Executive

1.0 - 3.0 years

2 - 3 Lacs

Chennai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

time management reporting skills Writing skills verbal communication Microsoft office skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

ROLE PURPOSE (PRIMARY FUNCTION) To coordinate the activities of the Ocean / Air / Land department to ensure a courteous and efficient customer experience while maintaining & adhering Country regulation, Compliance, Originations polices, SOP and competitive cost structure for both March Tech and our clients. ROLES AND RESPONSIBILITIES: Communicate, Coordinate and follow up with customers, Shipping line, Overseas agent, in-house team on day to day operations. Container bookings & transport Coordination. System Updates - B/L details, selling rate, buying rates & booking details. Follow-up for B/L details, invoice/packing list & other necessary docs from shipper/agent. Post shipping instruction on carrier web portal. Follow-up for B/L confirmation, verify carrier invoice & generate invoice from system. Share the per-alert with overseas agents. Track & trace the shipment & update the parties. REPORTS DIRECTLY TO: Head of Operations KEY RELATIONSHIPS: Operations, Sales, Branch offices, Accounts and Warehouse EXTERNAL: Customers, Shipping Lines, Overseas agents and Vendors Required skills and experience Writing skills, reporting skills, Microsoft office skills, time management, verbal communication Language: Fluent in written and spoken English Expected Start date: Immediate Job type: Full-time Salary: Industry standard Schedule: Day shift 10.00 am to 07.00 pm (Sunday Holiday ) Experience: Minimum of 1-3 years of experience in customer support/operations in freight forwarding. Education: Bachelor's (preferably in shipping/logistics/maritime) Job Location: Chennai- Mugalivakkam Preference for Candidates from Chennai. Mail Resume to Rojo@marchtech.net, HR@marchtech.net

More Jobs at March Tech Solutions

Customer Service and Operations Executive

Chennai

1.0 - 3.0 yrs
|

INR 2 - 3 Lacs

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