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1 Job openings at March Tech Solutions
Customer Service and Operations Executive

Chennai

1 - 3 years

INR 2.0 - 3.0 Lacs P.A.

Work from Office

Full Time

ROLE PURPOSE (PRIMARY FUNCTION) To coordinate the activities of the Ocean / Air / Land department to ensure a courteous and efficient customer experience while maintaining & adhering Country regulation, Compliance, Originations polices, SOP and competitive cost structure for both March Tech and our clients. ROLES AND RESPONSIBILITIES: Communicate, Coordinate and follow up with customers, Shipping line, Overseas agent, in-house team on day to day operations. Container bookings & transport Coordination. System Updates - B/L details, selling rate, buying rates & booking details. Follow-up for B/L details, invoice/packing list & other necessary docs from shipper/agent. Post shipping instruction on carrier web portal. Follow-up for B/L confirmation, verify carrier invoice & generate invoice from system. Share the per-alert with overseas agents. Track & trace the shipment & update the parties. REPORTS DIRECTLY TO: Head of Operations KEY RELATIONSHIPS: Operations, Sales, Branch offices, Accounts and Warehouse EXTERNAL: Customers, Shipping Lines, Overseas agents and Vendors Required skills and experience Writing skills, reporting skills, Microsoft office skills, time management, verbal communication Language: Fluent in written and spoken English Expected Start date: Immediate Job type: Full-time Salary: Industry standard Schedule: Day shift 10.00 am to 07.00 pm (Sunday Holiday ) Experience: Minimum of 1-3 years of experience in customer support/operations in freight forwarding. Education: Bachelor's (preferably in shipping/logistics/maritime) Job Location: Chennai- Mugalivakkam Preference for Candidates from Chennai. Mail Resume to Rojo@marchtech.net, HR@marchtech.net

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