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Maksys
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Customer Service and Administration

Customer Service and Administration

Maksys

0 years

1 - 2 Lacs

calicut

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

service chat processing crm resolve training support development

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Respond to customer inquiries through various channels, including phone, email, and chat, ensuring prompt and accurate information delivery
Assist in processing customer orders and managing service requests, maintaining a high level of accuracy
Document customer interactions and feedback in our CRM system to improve service quality
Collaborate with senior team members to resolve complex issues and escalate concerns as necessary
Participate in training sessions to enhance product knowledge and customer service skills
Support the development of customer service resources and training materials

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund

Education:

Bachelor's (Preferred)

Location:

Calicut, Kerala (Preferred)

Work Location: In person

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