Customer Sales Executive (Telesales)

Key Responsibilities

• Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
• Respond to customer inquiries and concerns via call and live chat promptly and accurately
• Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc.
• ·Assist customers in placing orders, navigating the app, and resolving issues.
• Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry.
• Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system.
• Follow up with potential leads to nurture relationships, track customer progress, and close sales as required.
• Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account
• Gather customer feedback and report insights to the team to improve product/service offerings.
• Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
• Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.

Qualifications

• Experience: Prior experience in tele-calling, chat support and customer service is mandatory. Prior experience with sales is an advantage.
• Technical Skills: Proficiency Google Sheet or Excel
• Language Skills: Strong communication skills in English (Verbal & Written) & Hindi (Verbal)

Skills & Competencies

• Communication: Strong verbal communication skills with a friendly and persuasive demeanor.
• Customer Focused: Excellent listening skills and the ability to empathize with customers' needs.
• Time Management: Efficient at managing time and handling multiple calls and follow-ups.
• Problem-Solving: Ability to handle objections and provide solutions to customer issues.
• Target-Driven: Self-motivated with a desire to achieve sales targets and contribute to team success.
• Typing speed: Should be able to type on laptop & phone to respond to customers promptly

Office Timing :

11:00 am to 09:00 pm (Rotational Off day during the weekdays)

Salary

Rs 16,000 to Rs 23,000 per month + PF + ESI + Sales Incentive up to Rs 10,000

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• How many years of prior experience do you have in tele calling?
• How many years of prior experience do you have in sales?
• Could you please share your place / area of residence in Kolkata?

Work Location: In person