Customer Relationship Officer

Job Title: Customer Relation Officer- Education Industry

#Branch #edtechindustry #sales #Calicut

Location: Calicut
Experience: 2 years in the Education Sector
Job Type: Immediate Joiner ( Females)

Job Description:

We are looking for an experienced and dynamic Customer Relation Officer. This is a key leadership role where you will manage both operational and strategic functions to ensure the success of the branch. The ideal candidate will have a strong IT background with a proven track record in leading teams, driving educational initiatives, and ensuring business growth.

Key Responsibilities:

• Leadership & Team Management: Lead and mentor a team of educators, IT professionals, and operational staff to achieve branch goals.
• Branch Operations: Oversee daily operations of the branch, ensuring smooth functioning, adherence to deadlines, and achievement of KPIs.
• Business Growth: Identify and implement strategies for growth, including enrolling students, fostering partnerships, and enhancing educational offerings.
• IT Integration: Ensure seamless integration of technology in the educational environment, optimizing the use of IT tools for better teaching and learning experiences.
• Budget & Resource Management: Monitor and manage budgets, resources, and staffing to meet branch goals and targets.
• Customer & Stakeholder Engagement: Build relationships with key stakeholders, including students, parents, and external partners, to enhance brand reputation and student satisfaction.
• Compliance & Reporting: Ensure compliance with educational standards and regulatory requirements while preparing regular reports for senior management.

Key Requirements:

• Experience: Minimum 2 years of relevant experience, with at least 2 years in sales or education industry.
• Educational Qualification: Bachelor’s or Master’s degree in IT, Education Management, or related fields.
• Skills:
• Strong knowledge of educational technology and tools.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to drive business results and manage branch operations.
• Ability to solve problems and manage conflicts effectively.
• Location: Immediate joiners preferred, must be based in Calicut or willing to relocate.

If you are a passionate and experienced leader with a strong IT background and a drive for excellence in education, we encourage you to apply.

Job Type: Full-time

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment
• Paid time off