Customer Relationship Officer

Firebird Institute of Research in Management

3 years

3 - 4 Lacs

chettipalayam coimbatore tamil nadu

Posted:3 months ago| Platform: SimplyHired logo

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Skills Required

crm software sales customer service bachelor's degree business administration in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Customer Relationship Officer
Department: Sales & Customer Experience
Interview Location: Vedanayagam Hospital , R.SPuram
Contact : 8825809203

Key Responsibilities

Develop and maintain strong relationships with existing and potential customers, including retailers, distributors, and direct clients.
Handle customer inquiries, feedback, and complaints promptly, ensuring high-quality service delivery.
Coordinate with internal teams ( production, logistics, and quality assurance) to fulfill customer needs.
Monitor customer satisfaction levels and recommend improvements to enhance the overall customer experience.
Maintain accurate customer records and update CRM systems regularly.
Assist in identifying opportunities for upselling and cross-selling food products.
Support the sales team in achieving monthly and annual revenue targets.
Conduct follow-ups after order deliveries to ensure customer satisfaction and resolve any issues.
Stay updated on market trends, competitors, and customer preferences in the food sector.
Participate in promotional activities, events, and customer engagement programs.

Qualifications & Skills

Bachelor’s degree in Business Administration, Marketing, Food Technology, or a related field.
1–3 years of experience in customer service, sales, or relationship management (preferably in the food industry).
Strong interpersonal and communication skills.
Ability to manage multiple customer accounts with attention to detail.
Problem-solving mindset with a customer-centric approach.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Food provided

Work Location: In person

Speak with the employer
+91 8825809203

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