Customer Relationship Officer

Position: Customer Relationship Officer
Department: Sales & Customer Experience
Interview Location: Vedanayagam Hospital , R.SPuram
Contact : 8825809203

Key Responsibilities

• Develop and maintain strong relationships with existing and potential customers, including retailers, distributors, and direct clients.
• Handle customer inquiries, feedback, and complaints promptly, ensuring high-quality service delivery.
• Coordinate with internal teams ( production, logistics, and quality assurance) to fulfill customer needs.
• Monitor customer satisfaction levels and recommend improvements to enhance the overall customer experience.
• Maintain accurate customer records and update CRM systems regularly.
• Assist in identifying opportunities for upselling and cross-selling food products.
• Support the sales team in achieving monthly and annual revenue targets.
• Conduct follow-ups after order deliveries to ensure customer satisfaction and resolve any issues.
• Stay updated on market trends, competitors, and customer preferences in the food sector.
• Participate in promotional activities, events, and customer engagement programs.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Marketing, Food Technology, or a related field.
• 1–3 years of experience in customer service, sales, or relationship management (preferably in the food industry).
• Strong interpersonal and communication skills.
• Ability to manage multiple customer accounts with attention to detail.
• Problem-solving mindset with a customer-centric approach.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Work Location: In person

Speak with the employer
+91 8825809203