Customer Relationship Officer

Job Description: Customer Relationship Officer (CRO) (Company Name- Confidential, one of the luxury brand)

Job Summary

We are seeking a dedicated and professional Customer Relationship Officer to manage, nurture, and strengthen our customer relationships. In this role, you will be the direct link between our brand and our clients, ensuring their inquiries and complaints are resolved swiftly. Your ultimate goal will be to foster long-term loyalty, drive customer engagement, and help expand our business through proactive relationship management and upselling.

Key Responsibilities

• Relationship Management: Build and maintain strong, trusting relationships with assigned key accounts and daily clients.
• Issue Resolution: Act as the first point of contact to resolve customer issues, complaints, and technical queries via phone, email, chat, or WhatsApp.
• Onboarding & Guidance: Guide new customers through the onboarding process, providing knowledge-based support on products and services.
• Cross-Selling & Upselling: Identify cross-selling and upselling opportunities based on customer needs to help achieve sales targets.
• Cross-Functional Collaboration: Coordinate with internal sales, marketing, and operations teams to resolve complex customer issues.
• Data Management: Keep customer records, follow-up logs, and CRM databases (e.g., Salesforce, HubSpot) strictly updated.
• Feedback Collection: Gather customer feedback and analyze trends to share insights with management to improve services.

Required Qualifications & Skills

Education: Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.

• Experience: Minimum 3+ years of experience in a customer service, account management, or relationship officer role.
• CRM Systems: Proficiency working with CRM tools and Microsoft Office Suite.
• Communication: Exceptional verbal and written communication skills.
• Soft Skills: Active listening, empathy, patience, and strong conflict resolution abilities.
• Problem-Solving: Strong analytical and troubleshooting capability under tight timelines.
• Passport is mandatory after selection.
• Industry preference- Fashion and Retail

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person