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Airtel
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Customer Relationship Officer

Posted 7 months ago. This role may no longer be accepting applications.

Customer Relationship Officer

Airtel

0 - 31 years

1 Lacs

Dehradun

Posted:7 months ago

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Job Description

Job Title: Customer Relationship Officer (CRO) Department: Sales / Customer Service Location: As per assigned territory Job Purpose: To manage customer relationships, ensure service excellence, drive customer satisfaction, and support sales and retention objectives within the assigned area. Key Responsibilities:Handle customer queries, complaints, and service requests. Ensure timely resolution of customer issues. Maintain strong relationships with existing customers. Promote Airtel products and services (Mobile, Broadband, DTH, etc.). Support customer retention and reduce churn. Coordinate with internal teams (Sales, Technical, Billing) for issue resolution. Maintain proper documentation and reporting. Meet assigned customer service and sales targets. Eligibility Criteria: Graduate in any discipline. Good communication and interpersonal skills. Basic knowledge of telecom products and services preferred. Customer handling experience (1–3 years preferred). Skills Required: Strong communication skills Problem-solving ability Customer-focused approach Sales orientation

Skills Required

service drive support retention mobile billing documentation reporting communication

Work Mode

On-site

Job Type

Full Time

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Customer Relationship Officer