Customer Relationship Officer

Job Description – Customer Relations Officer (CRO)

Organization: Aaryans World School
Job Location: Near Lodha Belmondo, opposite MCA International Stadium, Gahunje, Pune.

Job Summary

Aaryans World School is looking for a Customer Relations Officer (CRO) to handle parent inquiries, support the admissions process, maintain positive relationships with parents, and ensure excellent customer service.

Key Responsibilities

• Handle parent inquiries through phone calls, emails, and walk-in visits.
• Provide accurate information about school admissions, fee structures, facilities, and academic programs.
• Follow up with prospective parents and maintain inquiry records.
• Coordinate with the admissions and administration teams.
• Address parent concerns and ensure timely resolution of complaints.
• Maintain daily inquiry reports and update records in the system.
• Support admission campaigns, promotional activities, and school events.
• Build and maintain positive relationships with parents.
• Follow up with prospective parents to convert inquiries into admissions.
• Achieve assigned inquiry follow-up and admission conversion targets.

Required Qualifications

• Graduate in any discipline.
• Excellent verbal and written communication skills.
• Basic computer knowledge, including MS Office.
• Strong interpersonal, organizational, and problem-solving skills.
• Prior experience in customer service, admissions, sales, or relationship management will be an advantage.

Required Skills

• Excellent communication and telephone etiquette.
• Parent relationship management.
• Follow-up and coordination skills.
• Ability to handle multiple inquiries efficiently.
• Professional attitude and a customer-focused approach.

Preferred Candidate Profile

• Presentable, confident, and courteous.
• Capable of handling parent interactions professionally.
• Willing to work towards admission targets.
• Able to coordinate effectively with internal teams.

Pay: ₹9,600.00 - ₹32,000.00 per month

Work Location: In person