Customer Relationship Manager/ Telle caller

• Conduct outbound calls to prospective customers or existing clients.
• Introduce and promote products or services offered by the company.
• Explain product features, benefits, and pricing to potential customers.
• Answer questions and address concerns raised by customers.
• Follow a script or sales pitch to ensure consistent communication.
• Maintain a polite and professional tone during phone conversations.
• Identify and generate leads for the sales team.
• Update customer information and sales activities in the company's database.
• Generate new leads through proactive outreach and relationship management
• Participate in training programs to improve product knowledge and sales techniques.
• Collaborate with team members and sales managers to achieve departmental goals.
• Keep abreast of industry trends, competitors, and market conditions.
• Adhere to company policies, guidelines, and ethical standards.
• Follow up with existing and past enquiries from the customer database to generate repeat business.
• Schedule appointments and meetings for the sales team with potential clients.
• Manage and encourage customers to submit Google reviews after service completion.
• Maintain proper records of communications, leads, and follow-up actions in CRM tools or company systems.
• Collaborate with internal teams (service, delivery, and technical departments) to ensure customer requirements are met efficiently.
• Conduct post-sales and service feedback calls to ensure customer satisfaction.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment

Work Location: In person