Customer Relationship Manager

Location: Reem Convention Centre, Aluva – Perumbavoor KSRTC Road, Mudickal, Kerala – 683547

About the Company:

Reem Convention Centre is one of the most preferred event venues in the Aluva–Perumbavoor region. We host a wide range of events such as weddings, receptions, conferences, and cultural programs. Our commitment to providing exceptional service and maintaining a professional environment has made us a trusted choice for our clients.

Position Details:

• Job Title: Customer Relationship Manager
• Vacancy: 01
• Job Type: Full-time, On-site
• Preferred Location: Ernakulam
• Salary: ₹12,000 per month + Attractive Incentives
• Experience: 0–2 years (Experience in Sales or Customer Relationship preferred)
• Qualification: Graduate
• Languages Required: Malayalam and English (proficiency in both is mandatory)

Key Responsibilities:

• Attend to client inquiries through calls, messages, and in-person visits.
• Explain hall facilities, services, and packages to prospective clients.
• Handle booking schedules and maintain accurate records.
• Coordinate with event and operations teams for smooth client service.
• Ensure excellent customer experience from initial inquiry to event completion.
• Follow up with clients for payments, confirmations, and feedback.
• Manage administrative and communication tasks related to bookings.

Skills Required:

• Excellent verbal and written communication skills.
• Good interpersonal and client-handling ability.
• Proficiency in computer operations (MS Office, Email, Scheduling Tools).
• Sales or hospitality experience preferred.
• Pleasant and confident personality with a customer-focused approach.

Benefits:

• Fixed salary with monthly performance incentives.
• Opportunity to grow within the events and hospitality sector.
• Supportive and professional work environment.

Job Schedule:

• Working Hours: 9:00 AM to 6:00 PM
• Working Days: 6 days per week (Sunday off)

How to Apply:

Interested and eligible candidates can apply directly through Indeed

Job Types: Full-time, Permanent

Pay: ₹11,000.00 - ₹14,000.00 per month

Location:

• Ernakulam, Kerala (Required)

Work Location: In person