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Customer Relationship Manager

5 - 13 years

0 - 9 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibility :

  • Develop and implement customer relationship management strategies to enhance customer satisfaction and retention.
  • Collaborate with sales and marketing teams to drive customer engagement and achieve sales targets.
  • Lead a team of CRM specialists, providing guidance and support to ensure seamless operations.
  • Analyze customer feedback and data to identify areas for improvement and implement effective solutions.
  • Manage client communications and resolve any customer issues or complaints in a timely and professional manner.
  • Stay up-to-date with industry trends and best practices in CRM to ensure the company remains competitive.
  • Prepare regular reports and presentations on CRM performance and metrics for senior management.
  • Collaborate with cross-functional teams to align CRM strategies with overall business objectives.
  • Conduct training sessions for team members to enhance their CRM skills and knowledge.
  • Ensure compliance with data protection regulations and company policies in all CRM activities.

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