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Customer Relationship Manager

Customer Relationship Manager

5 - 13 years

|

0 - 9 Lacs

Gandhinagar Ahmedabad

Posted:1 day ago| Platform:

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Skills Required

Customer Support Customer Service BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility :

Develop and implement customer relationship management strategies to enhance customer satisfaction and retention.
Collaborate with sales and marketing teams to drive customer engagement and achieve sales targets.
Lead a team of CRM specialists, providing guidance and support to ensure seamless operations.
Analyze customer feedback and data to identify areas for improvement and implement effective solutions.
Manage client communications and resolve any customer issues or complaints in a timely and professional manner.
Stay up-to-date with industry trends and best practices in CRM to ensure the company remains competitive.
Prepare regular reports and presentations on CRM performance and metrics for senior management.
Collaborate with cross-functional teams to align CRM strategies with overall business objectives.
Conduct training sessions for team members to enhance their CRM skills and knowledge.
Ensure compliance with data protection regulations and company policies in all CRM activities.

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