Customer Relationship Manager

International Call Dispatcher (Cleaning Services – UK-Based Company)

Job Type: Full-Time | Work From Home
Salary: ₹30,000 – ₹45,000 per month (based on experience & interview performance)

About the Role

We are hiring an experienced International Call Dispatcher for a UK-based cleaning services company. The ideal candidate will manage inbound and outbound calls, schedule cleaning appointments, handle customer queries, and deliver exceptional service to clients in the UK market. If you have prior experience working with UK, US, Canadian, or Australian customers, this role is perfect for you.

This position offers a stable work environment, performance-based growth opportunities, and a chance to work with an international client.

Key Responsibilities

• Manage, coordinate, and update the daily booking calendar based on cleaner availability.
• Handle inbound and outbound calls with professionalism, accuracy, and a customer-first approach.
• Confirm, reschedule, or cancel appointments as needed.
• Log all customer interactions and ensure timely follow-ups.
• Provide management with clear daily updates on appointments, changes, and key customer concerns.
• Escalate complex issues to the appropriate internal team when needed.
• Meet performance metrics including call handling quality, customer satisfaction, and accuracy in scheduling.

Job Requirements

• Graduate with 3-10+ years of experience in a BPO, call center, dispatcher, appointment setter, or virtual assistant role.
• Strong spoken English with a clear, confident phone presence.
• Previous experience handling international calls (UK/US/Canada/Australia mandatory).
• Proficiency in scheduling tools such as Google Calendar, Outlook, CRMs, or booking software.
• Highly organized, detail-oriented, and able to work independently.
• Reliable internet connection and a quiet workspace.

Working Hours

• Monday to Saturday
• 7:30 AM – 7:30 PM UK Time
• Minimum 4 shifts per week, each shift 12 hours

Benefits

• Competitive salary + Pay raises based on performance
• International client exposure
• Work-from-home flexibility
• Supportive and growth-oriented team

Huge Incentives and Bonus depending on the sales you bring in!

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Application Question(s):

• Have you handled inbound & outbound calls for UK, US, Canada, or Australian customers?
• What type of inbound calls have you handled in your previous roles?

Work Location: In person