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ACME SERVICES PRIVATE LIMITED
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Customer Relationship Manager

Customer Relationship Manager

ACME SERVICES PRIVATE LIMITED

2 - 4 years

3 - 7 Lacs

mumbai

Posted:2 weeks ago| Platform:

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Skills Required

customer relationship customer service manual testing mis crm software testing regression testing customer care test cases sales customer support functional testing marketing handling customer queries test planning customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities:

1. Managing the entire customer life cycle i.e. Issuing welcome letters, Demand Letters, Collections, Receipts, Agreement, Cancellations etc till the final handover of property.
2. Ensuring collections/receivable is as per company norms, tracking of customer dues, monitoring outstanding payments & collection targets.3. Interacting with customers for timely payment on demand generated and following up with them.4. Make sure that given targets are achieved on time.5. Acknowledging customers queries promptly and treating them in a courteous manner.6. Timely responding to customers inquiries, concerns & complaints to keep customer satisfaction.7. Maintaining & preparing MIS of all payments & customers.8. Assisting team members internally for smooth functioning of work.

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Customer Relationship Manager