Customer Relationship - Internship

As a Customer Relationship - Intern at Zequin, a women-led startup pioneering AI innovation, you will play a crucial role in ensuring customer satisfaction and support. Your responsibilities will revolve around fostering positive relationships with customers, leveraging strong communication and analytical skills to address queries and resolve issues promptly. This full-time on-site position based in Coimbatore offers a stipend in line with industry standards. Your qualifications for this role include proficiency in customer satisfaction and support, excellent communication and analytical abilities, and a keen interest in AI technology and innovation. A Bachelor's degree in fields such as Counselling, Education, Psychology, or related areas is preferred, along with the capacity to multitask effectively in a fast-paced environment. Prior knowledge of CRM tools is advantageous but not mandatory. Key responsibilities of this internship include serving as the primary point of contact for both potential and existing customers, nurturing positive relationships with students, parents, and stakeholders, addressing queries, resolving issues, and ensuring overall customer satisfaction. You will also be tasked with managing CRM tools, maintaining updated records of customer interactions, and assisting in the execution of customer engagement campaigns and feedback initiatives. By joining Zequin as a Customer Relationship - Intern, you will gain invaluable real-world experience in customer relations, exposure to EdTech operations and CRM platforms, mentorship, and training from seasoned professionals. Additionally, successful completion of this internship may open doors to potential full-time opportunities within the organization.,