Customer Relationship Executive

Role Overview:

We are looking for a friendly, persuasive, and goal-oriented Customer Sales Executive to manage parent and student interactions, guide prospective customers through our sales funnel, and maintain a long-term relationship with enrolled families. This role combines customer service, communication, and admission-based sales responsibilities.

Key Responsibilities:

Customer Relationship Management

• Serve as the primary point of contact for parents and students
• Address inquiries related to course details, batch schedules, fees, and faculty
• Ensure a smooth onboarding experience for new students
• Regularly check in with existing customers to monitor satisfaction and collect feedback
• Handle complaints with empathy and a solution-oriented mindset

Lead Conversion & Admission

• Convert leads into successful enrollments through calls, WhatsApp, and follow-ups
• Coordinate and schedule demo classes with coaches and prospective students
• Maintain lead tracking sheets/CRM and update status of conversions
• Upsell and promote new courses or offers to existing customers
• Achieve weekly/monthly sales targets as assigned

Required Skills & Qualifications:

• Bachelor's degree in any field (Business/Communication preferred)
• 1–3 years of experience in customer service or sales (education/training industry is a plus)
• Excellent verbal and written communication skills in English and Tamil
• Strong interpersonal skills and a customer-first approach
• Ability to multitask and prioritize in a dynamic environment

Tools & Technical Skills:

• CRM software (Zoho, HubSpot, or similar)
• Google Sheets / MS Excel for lead tracking
• WhatsApp Business & Email communication
• Basic knowledge of telecalling or cloud call tools

Key Competencies:

• Empathy and listening skills
• Confidence and persuasion
• Target-oriented mindset
• Adaptability and accountability
• Problem-solving attitude

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person