Customer Relationship Executive

0 years

1 - 2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Summary

The Service Coordinator will be responsible for ensuring the timely delivery of products and services while maintaining quality standards and customer satisfaction. This role acts as a key link between stores, customers, and brand service teams.

Principal Duties & Responsibilities

  • Act as an intermediary between stores and brand service teams to resolve service-related issues.
  • Receive service watches from stores and escalate issues to respective brands.
  • Record and update service details in the system for escalation and tracking.
  • Follow up with brands to ensure timely completion of pending services.
  • Assist the Customer Relations Executive (CRE) in maintaining and updating the customer database.
  • Manage logistics and coordination for the transfer of service watches between stores and service centers.

Key Skills & Competencies

  • Strong communication and coordination skills.
  • Detail-oriented with good organizational abilities.
  • Ability to manage multiple tasks and meet deadlines.
  • Basic knowledge of service processes and data entry systems.
  • Customer-focused with a problem-solving approach.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer
+91 9066812345

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