Customer Relationship Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Sonata Software

1 Lacs

Chennai

Posted:1 week ago

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Job Description

Customer Support & Inquiry Management: Handle incoming calls, emails, or chat queries, providing prompt and accurate information. • Issue & Complaint Resolution: Troubleshoot client problems, de-escalate frustration, and coordinate with internal departments (operations, sales, or tech) to fix issues. • Onboarding & Retention: Guide new clients through service onboarding, monitor satisfaction, collect feedback, and manage contract renewals. • Account Coordination & Sales Support: Identify cross-selling or upselling opportunities, generate leads for the sales team, and follow up on payments or documentation. • Data Management: Maintain up-to-date client records and track Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) inside CRM software.

Pay: ₹15,000.00 - ₹16,000.00 per month

Work Location: In person

Skills Required

Customer Relationship Customer Support Sales Onboarding Sales Support Cross Selling Upselling Data Management Service Level CRM Software Customer service Client and account management

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Job Type

Part Time

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Customer Relationship Executive