Customer Relationship Executive

Role Overview: As a Customer Relationship Officer (CRO), you will be responsible for managing and maintaining strong relationships with customers. Your role will involve addressing customer inquiries, resolving issues, promoting customer satisfaction, and ensuring that the company's services/products meet customer expectations. You will work closely with other departments to enhance the overall customer experience and retention. Key Responsibilities: - Customer Interaction & Support: - Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback in a professional and timely manner. - Provide assistance with product/service information, troubleshooting, and resolving issues. - Handle complaints effectively, aiming to resolve them in a way that maintains customer satisfaction. - Relationship Building: - Develop and maintain strong, long-term relationships with customers. - Identify and anticipate customer needs and proactively offer solutions. - Provide personalized communication and tailored recommendations based on customer profiles. - Account Management: - Manage and oversee a portfolio of customer accounts, ensuring satisfaction and engagement. - Regularly check in with customers to ensure that services/products continue to meet their needs. - Work with customers to understand their long-term goals and how the company can best support them. Qualifications Required: - Prior experience in customer service or relationship management roles. - Strong communication and interpersonal skills. - Ability to effectively address customer inquiries and resolve issues. - Proactive approach to identifying and meeting customer needs. Additional Details: The job type for this position is full-time, permanent. The company offers cell phone reimbursement as a benefit. The work location is in person. (Note: The information provided in the "Additional Details" section may vary based on the job description content.) Role Overview: As a Customer Relationship Officer (CRO), you will be responsible for managing and maintaining strong relationships with customers. Your role will involve addressing customer inquiries, resolving issues, promoting customer satisfaction, and ensuring that the company's services/products meet customer expectations. You will work closely with other departments to enhance the overall customer experience and retention. Key Responsibilities: - Customer Interaction & Support: - Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback in a professional and timely manner. - Provide assistance with product/service information, troubleshooting, and resolving issues. - Handle complaints effectively, aiming to resolve them in a way that maintains customer satisfaction. - Relationship Building: - Develop and maintain strong, long-term relationships with customers. - Identify and anticipate customer needs and proactively offer solutions. - Provide personalized communication and tailored recommendations based on customer profiles. - Account Management: - Manage and oversee a portfolio of customer accounts, ensuring satisfaction and engagement. - Regularly check in with customers to ensure that services/products continue to meet their needs. - Work with customers to understand their long-term goals and how the company can best support them. Qualifications Required: - Prior experience in customer service or relationship management roles. - Strong communication and interpersonal skills. - Ability to effectively address customer inquiries and resolve issues. - Proactive approach to identifying and meeting customer needs. Additional Details: The job type for this position is full-time, permanent. The company offers cell phone reimbursement as a benefit. The work location is in person. (Note: The information provided in the "Additional Details" section may vary based on the job description content.)