Customer Relationship Executive – Service

Customer Relationship Executive – Service (Car Dealership) Location: Wagholi, Pune, Maharashtra Experience Required: 1 to 6 Years (Automobile industry preferred) Salary: ₹15,000 to ₹30,000 per month (Based on experience) + Incentives Job Type: Full-time | Permanent Job Summary: We are looking for a proactive and customer-oriented Customer Relationship Executive (CRE) – Service to join our team at our car dealership in Wagholi, Pune. The role involves handling service-related customer interactions, managing appointment bookings, follow-ups, and ensuring excellent customer satisfaction throughout the service lifecycle. Key Responsibilities: Greet and assist customers visiting the service center. Handle service appointment bookings via phone, WhatsApp, or walk-ins. Follow up with customers for vehicle drop, job card status, and delivery updates. Coordinate between service advisors, workshop staff, and customers. Inform customers about service progress, estimated delivery time, and additional job approvals. Collect feedback post service and resolve customer queries or concerns. Maintain daily follow-up sheets, service reminders, and DMS entries. Support customer satisfaction improvement activities (CSI scores). Requirements: 1 to 6 years of experience as a CRE or similar role in the automobile service industry Good communication skills in English, Hindi, and Marathi Ability to handle multiple calls and customer interactions Basic computer skills – MS Excel, Word, and CRM software Customer-first attitude with strong follow-up and coordination abilities Minimum Qualification: 12th Pass / Graduate Schedule: Day Shift 6 Days Working (1 weekly off) Timing: 9:30 AM – 6:30 PM (May vary slightly) Perks & Benefits: Fixed Salary ₹15,000 – ₹30,000/month (Negotiable as per experience) Performance-based incentives Training and career growth opportunities Professional work culture within a reputed dealership Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Required) Hindi (Preferred) Work Location: In person Speak with the employer +91 9021868394