Customer Relationship Executive

About the WORLD’s Luxurious Brand – PMJ GEMS AND JEWELLERS Founded by Shri. Phulchand Manoharlal Jain in the year 1964, The PMJ House is a heritage of craft. From one store in the city of Hyderabad, its presence has grown across India, Middle East & The United States of America making it a world renowned name. For over half a century The PMJ House has crafted jewels which have remarkable stories to tell from generation to generation. With creativity, consistency & perfection ingrained in every step of the journey.

Crafting Jewels and Creating Opportunities to Grow For more details: https://www.pmjjewels.com/ or https://www.instagram.com/pmj_jewels/ _______________________________________________________________________________________________Position Title: CRE – Ultra HNI (Designation Based on Interview)

Reports to: Sales Head (Ms. Shipa Tiwari)

Location: Hyderabad

Job Overview: The Customer Representative is the face of PMJ Jewels and plays a critical role in delivering exceptional customer experiences. This role requires strong communication skills, a passion for luxury service, and the ability to understand and fulfil customer needs with grace and professionalism.

Key Responsibilities:

• Customer Engagement & Experience

• Welcome and assist walk-in clients, ensuring a warm and personalized service experience. • Understand customer preferences and recommend suitable jewellery pieces that align with their tastes and occasions.

• Maintain a client-first approach with exceptional attention to detail and a focus on long-term relationship building.

• Sales Support & Product Knowledge

• Assist clients through the entire sales journey — from inquiry to purchase and post-sale service.

• Share product knowledge confidently, including material, craftsmanship, and design inspirations.

• Coordinate with sales and inventory teams to ensure availability and timely delivery of products.

• After-Sales & Relationship Management

• Provide after-sales assistance including service requests, feedback handling, and future purchase guidance

. • Maintain and update customer records and preferences for tailored future interactions.

• Encourage repeat visits through follow-up communication and engagement on new collections.

• Store Operations & Presentation

• Support daily store operations, including maintaining displays, stock levels, and store cleanliness.

• Ensure that every customer area always reflects PMJ’S luxury image.

• Assist with documentation, billing, and coordination with logistics for smooth client transactions.

• Brand Representation

• Uphold PMJ Jewels’ reputation by consistently delivering high standards of professionalism and integrity.

• Support events and in-store activities that aim to build customer loyalty and enhance brand presence.

Qualifications & Skills:

• 2-4 years of experience in luxury retail, hospitality, or customer service roles.

• Excellent communication and interpersonal skills in English and local languages.
• Polished, presentable, and articulate with a customer-centric mindset.

• Knowledge of jewellery or willingness to learn about fine jewellery and gemstones.

• Proficiency in using CRM systems and point-of-sale software is preferred.

Key Attributes:

• Friendly, approachable, and poised under pressure.

• High level of patience, empathy, and professionalism.

• Detail-oriented with strong organizational abilities.

• Passion for luxury, aesthetics, and storytelling.

Benefits:

• Competitive salary with incentives based on performance.

• Growth and training opportunities in a prestigious luxury environment.

• Supportive team culture focused on excellence and innovation. This role is ideal for individuals who thrive in luxury retail environments and enjoy engaging with customers to create memorable shopping journeys. At PMJ Jewels, we don’t just sell jewellery — we build relationships and craft legacies

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Morning shift

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9063595933