Customer Relationship Executive

Job Title: Customer Relationship Executive

Department: Sales & Customer Experience

Company: Oh Stayz Private Limited

Location: Bangalore

Job Type: Full-time | Permanent | Freshers Welcome

Salary: ₹20,000 – ₹25,000 per month + Food & Accommodation

About Oh Stayz:

Oh Stayz Private Limited is a growing staycation brand offering premium holiday homes across Kerala and Bangalore. With a focus on guest experience and operational excellence, we are redefining leisure stays through personalized service, curated properties, and tech-enabled hospitality solutions.

Job Description: We are looking for a motivated Customer Relationship Executive to join our team. In this role, you will manage customer enquiries, bookings, and documentation, while maintaining and expanding our client base. You will also help drive sales through excellent customer service and upselling techniques.

Key Responsibilities:

• Handle sales enquiries, bookings, and related documentation

• Respond to customer queries via WhatsApp, email, and phone calls

• Maintain existing clientele and acquire new corporate and B2B clients

• Develop strategies and programs to promote tourism services

• Manage reservation processes across multiple communication channels

• Monitor room sales and improve sales techniques

• Confirm and process reservation requests accurately

• Keep reservation data up to date, including room availability and rates

• Upsell room categories to maximize sales

• Manage group bookings and complete end-to-end reservation processes

• Coordinate with Front Desk and other departments to ensure guest satisfaction

• Verify next-day arrival lists and bookings

• Perform additional duties as assigned by management.

Key Competencies:

• Excellent communication, negotiation, and convincing skills

• Ability to multitask effectively in a dynamic environment

• Quick learner with good decision-making abilities

• Result-oriented and proactive

• Ability to coordinate with multiple departments

• Proficient in English and Malayalam

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Leave encashment
• Paid sick time

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Required)
• Kannada (Required)

Work Location: In person