Customer Relationship Executive

Job Title: Client Relationship Executive
Job Type: Full-time | Permanent | Freshers Welcome
Salary: ₹20,000 – ₹25,000 per month

Job Description

We are looking for a motivated Client Relationship Executive to join our team. In this role, you will manage customer enquiries, bookings, and documentation, while maintaining and expanding our client base. You will also help drive sales through excellent customer service and upselling techniques.

Key Responsibilities

• Handle sales enquiries, bookings, and related documentation
• Respond to customer queries via WhatsApp, email, and phone calls
• Maintain existing clientele and acquire new corporate and B2B clients
• Develop strategies and programs to promote tourism services
• Manage reservation processes across multiple communication channels
• Monitor room sales and improve sales techniques
• Confirm and process reservation requests accurately
• Keep reservation data up to date, including room availability and rates
• Upsell room categories to maximize sales
• Manage group bookings and complete end-to-end reservation processes
• Coordinate with Front Desk and other departments to ensure guest satisfaction
• Verify next-day arrival lists and bookings
• Perform additional duties as assigned by management

Key Competencies

• Excellent communication, negotiation, and convincing skills
• Ability to multitask effectively in a dynamic environment
• Quick learner with good decision-making abilities
• Result-oriented and proactive
• Ability to coordinate with multiple departments
• Proficient in English and Malayalam

Qualifications

• Higher Secondary (12th Pass) – Required
• Experience: Minimum 1 year in sales (preferred)
• Languages: English and Malayalam – Required

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person