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Customer Support Executive (CSE)

0 years

0 - 1 Lacs

Posted:9 hours ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Part Time

Job Description

Job Title: Customer Support Executive (Part-time, Remote)

Location: Remote (Work from Home)
Department: Sales & Marketing
Job Type: Part-time

About the Role

We are hiring a Part-time Customer Support Executive (Remote) to manage guest communications and ensure a smooth experience from inquiry to checkout. You will handle calls, WhatsApp messages, and OTA queries, providing timely and professional support to guests.

Key Responsibilities

  • Respond to guest inquiries via calls, WhatsApp, email, and OTA platforms
  • Provide accurate information regarding property availability, rates, and services
  • Manage booking confirmations, cancellations, and modifications
  • Maintain logs of guest interactions and escalate critical issues when needed
  • Ensure high guest satisfaction through prompt communication and resolution

Requirements

  • Freshers are welcome – no prior experience required
  • Strong communication skills in English and Malayalam (Hindi is a plus)
  • Laptop/Desktop with stable internet is mandatory
  • Basic knowledge of WhatsApp Web, Google Sheets, and comfort using digital tools
  • Degree/diploma in Hospitality, Business, or related fields (preferred but not mandatory)

Salary & Benefits

  • ₹6,000 – ₹10,000 per month, based on communication skills and performance
  • Performance-based incentives
  • Mobile/internet reimbursement
  • Yearly bonus

Work Location: Remote (Work from Home)

Job Type: Part-time | Freshers Can Apply

Job Types: Part-time, Fresher

Pay: ₹6,000.00 - ₹10,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Work from home

Schedule:

  • Day shift
  • Evening shift

Supplemental Pay:

  • Yearly bonus

Work Location: Remote

Speak with the employer
+91 8714899945

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