Customer Relationship Executive

Job Description

Job Description: Responsible for making Welcome Calls to the customers and informing all details about product Attending customer queries via calls or chat or mail as the process demands. Communicate customers with all important details about their loan account, duration, charges. Responsible for capturing feedback from the customers and their experience with our Sales rep. and his on-boarding experience. Responsible for categorising the feedback into categories and sub-categories to make it easily understandable to relevant stakeholders. Managing the inbound support for customers which would be both voice & non-voice. Ensure that all interactions are first captured in the CRM. Ensure all customer queries are properly answered and resolved, within SLA. Ensure that all communication channels are managed with protocol and timelines Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9384815170