Customer Relationship Executive

Job Title: Customer Relations Executive

Location : Changanacherry, Kottayam Edimannickal Gold and Diamonds

Job Type: Full-Time

Job Summary: As a Customer Relations Executive at Edimannickal Gold and Diamonds, you will be the primary point of contact for our esteemed clientele. You will be responsible for delivering exceptional customer service, handling inquiries, resolving issues, and ensuring a memorable shopping experience for every customer.

Key Responsibilities:

• Customer Interaction: Engage with customers both in-store and via phone, email, and social media to address inquiries, provide product information, and offer personalized recommendations.
• Sales Support: Assist customers with product selection, order placement, and after-sales support, ensuring a smooth and enjoyable purchasing experience.
• Issue Resolution: Handle customer complaints and concerns with professionalism and empathy, working to resolve issues promptly and effectively.
• Relationship Building: Develop and maintain strong relationships with customers, understanding their needs and preferences to enhance their overall experience.
• Feedback Collection: Gather and analyze customer feedback to identify trends, improve service delivery, and contribute to the continuous improvement of our offerings.
• Product Knowledge: Stay informed about the latest products, trends, and promotions in Gold Jewellery industry to provide accurate and up-to-date information to customers.
• Administrative Tasks: Maintain accurate records of customer interactions and transactions, ensuring proper documentation and follow-up as needed.

Qualifications:

• Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Experience: Previous experience in customer service or retail, preferably in the retail Jewellery industry.
• Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle challenging situations with professionalism and tact.
• Proficiency in using CRM software and other relevant tools.
• Attributes:
• Friendly and approachable demeanor.
• High level of professionalism and reliability.
• Strong organizational skills and the ability to manage multiple tasks effectively.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• Employee discounts on optical products.

How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Edimannickal Opticals.

Contact Information:

Phone:+91 9072624000

mail: edimannickalhr@gmail.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person