Customer Relationship Executive (CRE)

Job Title: Customer Relationship Executive (CRE)

Location: Bangalore/ South Locations

Industry: EV Charging / Mobility Solutions

Employment Type: Full-time

Role Overview:

We are seeking energetic and execution-oriented Customer Relationship Executives (CREs) to support our dealer network across India. As frontline representatives of the Company, CREs will play a vital role in ensuring seamless operations, timely installations, and strong relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset.

About the Company: Company is a leading provider of EV charging infrastructure and software solutions in India. We partner with OEMs, dealers, fleet operators, and end-users to enable the seamless adoption of electric mobility across the country. With a growing network of smart chargers, intuitive platform tools, and a pan-India service presence, Company is powering the shift toward a cleaner, more sustainable future.

Key Responsibilities:

● Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.

● Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met.

● Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays.

● Share real-time updates on field activity through structured same-day reporting.

● Capture and escalate customer complaints or service issues for prompt resolution.

● Ensure dealer adherence to Company’s processes, SOPs, and device activation workflows.

● Track and support collections follow-up for pending payments or documentation.

● Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.

● Educate dealer staff on basic Company operations and support tools (e.g., app usage, ticket raising).

● Assist in organizing local dealer review meetings or training sessions.

● Collect feedback and relay insights to the KAM/CRM for continuous improvement.

Key Requirements:

● 1–2 years of experience in Customer relationship management.

● Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus.

● Strong communication skills in Hindi and local regional language; basic English proficiency. ● Hands-on attitude with a willingness to travel and be on the field extensively.

● Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.

● Problem-solving mindset and a strong sense of ownership.

● Comfortable handling multiple tasks and managing diverse stakeholders.

What We Offer:

● Ground-level exposure in India’s fast-evolving EV ecosystem.

● Opportunity to work with top OEM dealers and field professionals.

● Structured career growth towards KAM/CRM roles.

● Competitive salary and travel reimbursements. ● Collaborative work culture focused on learning and accountability.

Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person