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Customer Relationship Executive

1 years

0 Lacs

Kochi, Kerala

Posted:2 weeks ago| Platform:

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Skills Required

Customer service English Microsoft Office Bachelor's degree Organizational skills In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary: We are looking for a dedicated and energetic Customer Relationship Executive to join our healthcare team in Ernakulam . The role involves handling patient calls , scheduling appointments , and coordinating with doctors , ensuring a smooth and positive experience for all. Key Responsibilities: Handle inbound and outbound calls from patients. Schedule and manage appointments with doctors efficiently. Maintain appointment calendar and avoid overlaps/conflicts. Provide accurate information on doctor availability and clinic services. Maintain and update patient records and call logs. Send appointment reminders and follow-ups . Address patient queries with professionalism and empathy. Collaborate with internal staff to ensure smooth front-office operations . Key Skills & Qualifications: Minimum 1 year of experience in customer service , reception , or front office roles (healthcare experience preferred). Strong communication skills in English and Malayalam. Familiarity with clinic management software and MS Office . Ability to multitask, stay organized, and maintain a positive attitude. Graduate or equivalent preferred. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Cold calling: 1 year (Required) Customer relationship management: 1 year (Required) Customer support: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 9526104090

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