Customer Relations Officer

Job Description:

We are hiring a Customer Relations Officer to handle customer interactions via chat, WhatsApp, voice, and email. The ideal candidate is a strong communicator with a customer-first attitude and experience in Live Chat and Outbound Calling.

Key Responsibilities:

• Respond to customer queries via chat, voice, and email within SLA.
• Assist customers with product features, issues, and resolutions.
• Manage pre-sales and post-sales support.
• Follow up with customers to ensure resolution and satisfaction.
• Conduct outbound calls to engage leads and improve conversions.
• Maintain accurate records, tag interactions, and escalate as needed.
• Share feedback with Product, Sales, and Marketing teams.

Requirements:

• Graduate with 2+ years in customer support (Chat + Voice)
• Sales-oriented with basic tech and digital platform knowledge
• Familiarity with Live Chat/WhatsApp support tools
• Comfortable with 6-day work week

Performance Metrics:

• CSAT, Revenue, Conversion Rate
• Productivity and Call Tagging Accuracy
• Data Hygiene and Compliance

Job Type: Full-time

Pay: ₹20,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 12/07/2025
Expected Start Date: 24/06/2025