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Airtel
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Customer Relations Officer

Customer Relations Officer

Airtel

0 - 31 years

1 - 4 Lacs

Suryapet

Posted:2 days ago| Platform: Apna logo

Apply

Skills Required

surveys support troubleshooting recording empathy communication

Work Mode

On-site

Job Type

Full Time

Job Description

Answering inbound calls: Addressing customer inquiries, providing information, and resolving issues. Making outbound calls: Contacting customers for various purposes, such as follow-ups, sales, or surveys. Providing customer support: Troubleshooting problems, offering solutions, and ensuring customer satisfaction. Documenting interactions: Recording details of customer conversations and actions taken. Escalating issues: Referencing complex problems to the appropriate team or department. Maintaining professionalism and empathy: Demonstrating excellent communication skills and a positive attitude.

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Airtel

Telecommunications

New Delhi

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Customer Relations Officer