Customer Relations & Office Coordinator(Female)

We are seeking a dynamic, well-educated, and highly organized female professional to join our team as a Customer Relations & Office Coordinator. This pivotal role is the voice and first point of contact for our company, requiring a blend of excellent communication skills, technical proficiency, and a proactive approach to customer service and office coordination. The ideal candidate will be passionate about building customer relationships, managing communications, and ensuring smooth day-to-day administrative operations.

Key Responsibilities:

• Customer Communication & Convincing:
• Professionally handle inbound and outbound calls to customers.
• Effectively communicate product/service benefits to convince potential customers and secure business.
• Conduct follow-up calls and emails to nurture leads and ensure customer satisfaction.
• Communication Management:
• Manage the main telephone line, coordinate calls among staff, and take accurate messages.
• Handle the company's general email inbox, promptly replying to queries and forwarding messages as needed.
• Utilize WhatsApp Business for professional customer support and engagement.
• Administrative & Technical Support:
• Manage the reception counter, greeting visitors with a professional and friendly demeanor.
• Maintain and update customer databases using Microsoft Excel and Google Sheets.
• Prepare reports, letters, and presentations using Microsoft Office Suite (Word, Excel, PowerPoint).
• Assist in basic email marketing campaigns (e.g., newsletter distribution, promotional blasts).
• Customer Support & Dealing:
• Provide exceptional customer support, addressing concerns and resolving issues efficiently.
• Build and maintain strong, long-lasting customer relationships.

Required Skills and Qualifications:

• Gender: Female (as per the requirements of the role).
• Education: Bachelor's degree or equivalent higher education qualification.
• Languages: Fluent and impeccable command of both English and Hindi (both verbal and written) is essential.
• Technical Skills:
• Proven proficiency in Microsoft Office Suite (especially MS Excel and Word).
• Hands-on experience with Google Sheets.
• Familiarity with WhatsApp Business for professional communication.
• Experience with email management and basic email marketing tools.
• Professional Skills:
• Excellent telephone etiquette and convincing communication skills.
• Strong customer support and dealing abilities.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Well-organized, detail-oriented, and a proactive problem-solver.
• Pleasant personality with the ability to handle the reception counter professionally.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person