Customer Relations Executive

Job Description – Customer Relations Executive

Location: Nagpur
Openings: 2

About Kataline

Kataline is a leading name in road safety and infrastructure solutions, committed to innovation, quality, and customer satisfaction. With a strong presence across India, we specialize in delivering high-standard road marking, signage, and traffic management solutions.

Role Overview

We are looking for Customer Relations Executives who will act as the primary point of contact between Kataline and its clients. The role involves handling customer queries, ensuring smooth communication, maintaining client relationships, and preparing data reports using advanced Excel.

Key Responsibilities

• Manage and maintain strong relationships with customers through calls, emails, and in-person interactions.
• Handle client queries, provide resolutions, and ensure high levels of customer satisfaction.
• Prepare, analyze, and maintain customer reports using Advanced Excel tools.
• Coordinate with internal teams (Sales, Operations, Finance) to ensure seamless customer support.
• Maintain proper records of client communications, feedback, and service reports.
• Assist in generating MIS reports and dashboards for management.
• Support business growth by identifying upselling or cross-selling opportunities.

Qualifications & Skills Required

• Graduate in any discipline.
• Proficiency in Advanced Excel (Pivot Tables, VLOOKUP, HLOOKUP, Data Analysis, MIS reporting).
• Excellent English communication skills – both verbal and written.
• Strong interpersonal, customer-handling, and problem-solving skills.
• Ability to work independently and as part of a team.
• Prior experience in Customer Relations/Support/Coordination will be an added advantage.

Why Join Us?

• Opportunity to work with a reputed and growing company in the infrastructure & road safety sector.
• Professional growth and skill enhancement.
• Collaborative and supportive work environment.

Job Type: Full-time

Pay: ₹10,463.55 - ₹15,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Expected Start Date: 26/08/2025