Customer Relations Executive

• Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner.

• Accurate Calculation of Appointment Capacity

• Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets

• Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board

• Service Appointment Promotion / Effect Monitoring to achieve the set target

• Ensure Targeted turn-up ratio against the appointments & No Show follow ups

• Provide estimated repair cost & repair TAT to customers based on their VOCs

• Establish a consulting relationship with customers by following guidelines and delivering uniform handling of customers, and by promoting the scope, value, and features of the products and services offered

• Coordinating for loaner car and pick-and-drop facility wherever required and advise the Service Advisor accordingly.

• Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: Remote