Customer Relation Executive

Role Overview: You will be responsible for effectively communicating with customers through various channels such as phone, email, chat, or in person. Your main goal will be to address customer inquiries, complaints, and feedback in a prompt and professional manner. Building long-term relationships with customers, understanding their needs, and delivering customized solutions will be crucial aspects of your role. Additionally, maintaining accurate customer databases and preparing reports on customer satisfaction and service performance will be part of your responsibilities. Key Responsibilities: - Contact customer inquiries via phone, email, chat, or in person - Respond promptly and professionally to customer complaints, questions, and feedback - Provide detailed information about services, pricing, and policies - Build and maintain long-term relationships with customers to promote loyalty - Understand customer needs and deliver customized solutions - Conduct follow-ups to ensure issues are resolved and customers are satisfied - Maintain accurate and up-to-date customer databases - Prepare reports on customer satisfaction, feedback trends, and service performance Qualifications Required: - Strong communication and interpersonal skills Additional Details: The job type for this position is Permanent and Fresher candidates are welcome to apply. The benefits include cell phone reimbursement and paid sick time. The work location for this position is in person.,