Customer Relation Executive

Job Title: Customer Relations Executive

Location: The Dhan Mill, New Delhi

Experience Required: Minimum 2 years in a customer-facing role (preferably from the hospitality/hotel management sector)

Industry: Retail / Hospitality / Lifestyle

Job Description:

We are looking for a dynamic and customer-focused Customer Relations Executive to join our team at The Dhan Mill. The ideal candidate should come from a hotel management background, with at least 2 years of professional experience in delivering premium customer service. You will play a key role in ensuring a welcoming and seamless experience for our visitors, handling inquiries, addressing concerns, and coordinating with internal teams to maintain high standards of service.

Key Responsibilities:

• Greet and assist visitors, ensuring a warm and professional welcome
• Handle customer queries, feedback, and complaints in a courteous and solution-oriented manner
• Coordinate with internal departments (maintenance, security, vendors, etc.) for smooth customer experience
• Maintain visitor logs, feedback forms, and service records
• Monitor the overall ambiance and cleanliness of the customer-facing areas
• Assist in event coordination, brand promotions, or tenant support when needed
• Support social media or marketing teams with customer insights (if required)

Requirements:

• Degree/Diploma in Hotel Management or Hospitality
• Minimum 2 years of relevant experience in customer service or front office roles
• Excellent communication and interpersonal skills
• Strong problem-solving ability and attention to detail
• A calm and professional demeanor under pressure
• Basic computer proficiency (MS Office, CRM tools)

Preferred Qualities:

• Prior experience in a luxury retail or hospitality environment
• Multilingual abilities (English and Hindi must; additional languages a plus)
• Enthusiastic, approachable, and presentable

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person