Customer Relation Executive

Job Description

Job Title : Customer Relations Executive Location: The Dhan Mill, New Delhi Experience Required: Minimum 2 years in a customer-facing role (preferably from the hospitality/hotel management sector) Industry : Retail / Hospitality / Lifestyle Job Description: We are looking for a dynamic and customer-focused Customer Relations Executive to join our team at The Dhan Mill. The ideal candidate should come from a hotel management background, with at least 2 years of professional experience in delivering premium customer service. You will play a key role in ensuring a welcoming and seamless experience for our visitors, handling inquiries, addressing concerns, and coordinating with internal teams to maintain high standards of service. Key Responsibilities: Greet and assist visitors, ensuring a warm and professional welcome Handle customer queries, feedback, and complaints in a courteous and solution-oriented manner Coordinate with internal departments (maintenance, security, vendors, etc.) for smooth customer experience Maintain visitor logs, feedback forms, and service records Monitor the overall ambiance and cleanliness of the customer-facing areas Assist in event coordination, brand promotions, or tenant support when needed Support social media or marketing teams with customer insights (if required) Requirements: Degree/Diploma in Hotel Management or Hospitality Minimum 2 years of relevant experience in customer service or front office roles Excellent communication and interpersonal skills Strong problem-solving ability and attention to detail A calm and professional demeanor under pressure Basic computer proficiency (MS Office, CRM tools) Preferred Qualities: Prior experience in a luxury retail or hospitality environment Multilingual abilities (English and Hindi must; additional languages a plus) Enthusiastic, approachable, and presentable Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Provident Fund Work Location: In person