Posted:7 hours ago|
Platform:
On-site
Full Time
· Build and maintain strong relationships with students through regular communication and engagement.
· Understand students' needs, preferences, and objectives to provide personalized assistance and support.
· Proactively address student enquiries, requests, and concerns in a timely and professional manner.
· Serve as the first point of contact for student’s inquiries via phone, email, or in-person meetings.
· Provide prompt and efficient resolution of student’s issues and escalations, ensuring a positive customer experience.
· Collaborate with internal teams (e.g., sales, operations, IT, CRM) to address student’s needs and deliver solutions.
· Work closely with the sales team to support account growth initiatives and achieve revenue targets.
· Maintain accurate records of client interactions, transactions, and communications.
· Gather feedback from students regarding their experience with our classes and live sessions.
· Act as a liaison between students and internal teams to relay feedback, suggestions, and improvement opportunities.
· Proactively identify areas for improvement or service enhancement to strengthen relationship with our students.
· Provide regular updates and insights to management regarding student feedback, issues, and area of improvement.
· Responsible for following the instructions assigned by the Line Manager for the smooth operation of StudyMEDIC
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹12,000.00 per month
Application Question(s):
Education:
Language:
Work Location: In person
STUDY MEDIC
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