Customer Relation Executive

COSMOS SPORTS WORLD LLP

0 years

1 - 2 Lacs

kochi kerala

Posted:18 hours ago| Platform: SimplyHired logo

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Skills Required

microsoft excel bachelor's degree in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:

We are looking for a dynamic Customer Relationship Executive (CRE) to join our sports retail team. The ideal candidate will ensure a smooth customer experience by resolving queries, assisting with post-purchase services, managing online reviews, and converting leads into sales opportunities.

Key Responsibilities:

Handle customer queries and complaints via calls, WhatsApp, email, and in-store interactions.
Support customers with product exchanges, returns, and service-related issues after purchase.
Engage and convert leads generated through store visits, website, and campaigns.
Maintain and update accurate customer data (contact details, preferences, source, etc.).
Monitor and respond to online reviews on platforms like Google and social media within defined timelines.
Coordinate with internal teams to ensure prompt resolution of service requests.
Assist in customer engagement campaigns and feedback collection to improve satisfaction scores.
Generate simple weekly/monthly reports on lead conversions, customer feedback, and response time.

Key Skills & Requirements:

Graduate in any discipline (preference for retail or service industry experience).
Strong communication, interpersonal, and problem-solving skills.
Customer-focused with a proactive attitude.
Basic knowledge of Excel, and digital communication platforms.
Interest in sports or fitness field is an advantage.

Job Types: Full-time, Permanent

Pay: ₹15,100.00 - ₹18,000.00 per month

Work Location: In person

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