Customer Relation Executive

Loaves & Muffins-Artisan Bake House Loaves & Muffins-Artisan Bake House

0 years

1 - 2 Lacs

thrissur kerala

Posted:12 hours ago| Platform: SimplyHired logo

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Skills Required

sales customer service administrative experience typing in-person phone etiquette

Work Mode

On-site

Job Type

Full Time

Job Description

JOB SUMMARY
As a Customer Relationship Executive (CRE) at Loaves and Muffins, you will be the bridge between the brand and its customers. You will be responsible for maintaining ongoing relationships with existing customers, handling inbound and outbound calls, following up with new leads, resolving issues promptly, and ensuring high levels of customer satisfaction and loyalty.
KEY RESPONSIBILITIES
Handle incoming and outgoing customer calls professionally and efficiently.
Respond to customer inquiries and resolve complaints via phone, email, or social platforms.
Escalate any unresolved complaints to the concerned authority.
Maintain follow-ups to ensure a positive post-sales experience
Build and maintain relationships with existing customers.
Understand customer needs and preferences to provide personalized service.
Act as the first point of contact for customer feedback and suggestions.
Follow up with new customer leads and convert them into loyal customers.
Maintain lead trackers and update CRM systems regularly.
Track customer interactions and follow-ups through CRM tools.
Identify inactive customers and plan re-engagement strategies.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Health insurance
Paid time off

Work Location: In person

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