Posted:3 days ago|
Platform:
On-site
Full Time
1. Morning Preparation
Arrive on time in TVS uniform with ID card.
Attend morning briefing with Service Manager to get:
Due/overdue service customer list from DMS/CRM.
Special focus jobs (AMC, warranty, free service).
Previous pending follow-up list.
Check availability of service slots for the day and week.
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2. Service Appointment Calling
Call customers whose vehicles are due or overdue for service.
Follow the TVS-approved calling script to ensure consistency.
Explain:
Service due details (km/date).
Current offers or seasonal campaigns.
Benefits of timely service (warranty validity, performance, mileage).
Offer pickup & drop service if available.
---
3. Appointment Conversion
Book confirmed appointment slots in DMS with date and time.
Send confirmation SMS/WhatsApp to the customer.
Coordinate with Service Advisors to avoid overbooking.
For customers who refuse, politely record the reason for future follow-up.
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4. Midday Follow-Ups
Call customers scheduled for today’s service to confirm their arrival.
Follow up with no-show customers to reschedule.
Push service slot offers during low-traffic days to fill capacity.
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5. Coordination with Workshop
Share next day’s confirmed appointment list with Service Advisors.
Inform the workshop team about expected load for manpower planning.
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6. End-of-Day Closing
Update call tracker/DMS with:
Total calls made.
Appointments booked.
Conversion percentage.
Non-conversion reasons.
Submit daily activity report to the Service Manager.
Prepare the call list for the next day.
Job Type: Full-time
Pay: ₹12,000.00 - ₹17,000.00 per month
Benefits:
Education:
Language:
Work Location: In person
AISWARYA WHEELS PVT.LTD
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