Customer Quality - Knorr-Bremse CVS

Role & responsibilities

primary interface between Knorr-Bremse and OEM customers

Customer Quality Management

• Lead Zero-Km, field claim analysis and resolution (8D, PSS, Shainin, DOE)
• Trigger / push implementation of correctives / preventives actions internally
• High experience / understanding on safety products
• Handle high-impact (serious) customer claims and ensure robust root cause analysis and permanent corrective actions
• Coordinate customer audits, visits, and Customer score cards reviews.
• Maintain proactive communication with customer quality representatives and ensure issue closure
• Ensure compliance to customer-specific requirements and warranty management systems

Quality Systems

• IATF 16949 and VDA standards (VDA6.3,VDA6.5,VDA FMEA etc)
• APQP & PPAP activities for new and change projects
• Deep understanding on Customer OE Requirements

Leadership & Competence Development

• Coach internal teams on problem-solving methodologies (8D, PS, Shainin, 6 Sigma)
• Drive competence development programs and foster a customer-focused quality culture
• Lead cross-functional quality improvement projects

Crisis Management & Escalation Handling

• Lead cross-functional teams during crisis situations (field failure, stop shipment, escalations)
• Ensure timely and transparent reporting to management and customers
• Engage in structured problem-solving and quick response strategies under pressure

Customer Projects & Quality Improvement

• Drive implementation of Lessons Learned and prevention systems across programs

Required Skills & Competencies:

• Proven leadership in

  customer-facing quality roles

  in the automotive domain
• Strong hands-on experience + Expertise in:

• 8D

  ,

  Problem Solving

  ,

  DOE

  ,

  Shainin

  ,

  6 Sigma Black Belt

• IATF 16949

  ,

  VDA 6.3

  ,

  APQP/PPAP

  ,

  FMEA (IQRM, DRBFM)

  ,

  SPC/MSA

• Excellent communication, conflict handling, and decision-making skills
• Capable of leading audits, customer discussions, QMR reviews, and top management presentations
• Strong exposure to

  European / American and Indian automotive quality systems

• Ability to manage cross-functional teams across customer service, engineering, production, and supply chain