Customer Quality Assurance I Saleri India I Chakan

JOB PURPOSE

Management of customer Claim, Field failure issue, Warranty failure issue

1. Visit to customer end to acknowledge the claim and gather necessary claim information.
2. Ensure containment action is identified and established at all levels.3. Open the Customer claim and complete all the 8D phases step by step.4. Do strip down analysis of the failure return part. As per process.5. Measure and control all the components of the products claimed 6. Execute the functional test mechanical, electrical and leakage 7. Complete the analysis report and share with Customer Quality Manager8. Reply to the Customer in the requested way (portal, mail etc.)9. Share the analysis results with the involved Saleri process/department10. close the analysis in defined time frame.

Continuous Improvement

1. Should conduct audit (Process / Product / System / Layered / sustenance) audit as per plan
2.Monitor and report on quality-related key performance indicators including COPQ, Customer claim and parts per million (PPM) figures.3. Identify the potential failure mode and close it with the help of the team.4. Participate in FMEA review 5. Form Quality circle and lead it for critical issue.6. For the change management after SOP- Support for customer audits and PPAP (Production Part Approval Process) to meet customer requirements and standards effectively.

Compliance with Standards & documentation

1. Ensure adherence to quality standards (IATF 16949:2016) and relevant regulations (EHS, OHSMS, VDA6.3 & VDA6.5) through the documentation.

Interaction & Collaboration

Knowledge Area

ISO 9001, IATF 16949 (Must), VDA 6.3 (added advantage)

Quality tools (Ishikawa, 5W, 7Q.),

Six Sigma Green / Black Belt (added advantage)

IATF core tools (APQP, FMEA, PPAP, SPC, 8D)

Product and process knowledge - Mechanical water pump, Electric Pump, Motors used in OEM

Customer focus, Mechanical and electronics knowledge

Ability to train the people, Teamwork

MAJOR CHALLENGES

1. Travel to customer end and deal with various OEM customer,
2. Resolve the customer claim in defined time frame.
3. Deal with various team member (CFT)- Internal or external stakeholder to drive the analysis and close the issue.
4. Managing stake holders relations and implementing quality improvement strategies.
5. Coordinating cross-functional teams for effective quality management.

SKILLS AND KNOWLEDGE

RELEVANT EXPERIENCE

1. Minimum 7-9 years of relevant experience in Quality Department in which at least 5-7 years in Customer Quality role.
2. Preferred Experience of Pump Mfg. / Electric Drive or Motors mfg. / Engine Parts Mfg.
3. Will add advantage if handled Customer like - Mahindra. Skoda-VW, MSIL, EV Segment Client.

SOFTWARE SKILL:

1. MS Office : Proficient in MS Excel, MS Word, and MS Power Point.
2. Working Knowledge of ERP- SAP.
3. Mini tab (will add advantage).

PERSONAL CHARACTERISTICS & BEHAVIOURS

1. English fluency in business Communication with stakeholders.
2. Pronounced Communication skills for clarifying requirements/solutions and resolving misunderstandings.
3. Proactive mindset and approach to serve colleagues, internal and external customers.
4. Mindset of growth and service to support colleagues and always think win-win.
5. Intercultural sensitivity and ability to work in a multi-cultural team.
6. Time management and Prioritization Skills.
7. Readiness to dig deep to analyze issue.
8. Focus on Data Quality.