Job Objective: Subject Matter Expert (SME) should have deep knowledge in HR Software domain and will contribute to HR technology, software deployment, and consulting, ensuring smooth delivery & expert to manage client relationships and oversee service delivery for HR software implementations.Job description:1. Client Engagement & Consulting:Act as the primary HR technology consultant for clients, understanding their business needs and recommending suitable HR software solutions.Manage client expectations, ensuring high satisfaction and successful product adoption.Conduct product demonstrations, requirement gathering, and solution mapping.2. HR Software Implementation & Support:Oversee end-to-end deployment of HR software solutions (e.g., HRMS, ATS, Payroll, Performance Management, LMS).Ensure seamless integration of HR software with existing client systems.Troubleshoot software issues, collaborate with technical teams, and provide expert guidance for issue resolution.3. Service Delivery & Process Optimization:Drive successful project execution, ensuring timely delivery of HR software services.Monitor service-level agreements (SLAs) and key performance indicators (KPIs) for service quality.Work with internal teams to improve system efficiency, automation, and usability.Provide post-implementation support, assisting clients in optimizing software usage.Develop documentation, FAQs, and best practice guidelines for software solutions.Stay updated with emerging HR technology trends and best practices.Required Qualifications:Educational Background: MBA/PGDM in HR, IT, or equivalent qualification.Required Skills:Strong understanding of HRMS, ATS, Payroll, Employee Engagement, Learning Management Systems (LMS), CRM and workforce analytics tools.Proven experience handling enterprise clients and managing HR software deployment projects.Communication & Problem-Solving: Strong analytical, troubleshooting, and stakeholder management skills.Technical Skills: Familiarity with HR SaaS platforms, API integrations, cloud-based HR solutions, and HR analytics tools.Strong Administrative Skills.Ability to work collaboratively across teams and with clients.Flexible in travelling for client visitInterested & Eligible candidates please share their profiles in - piyali.basu@mendine.com