Customer Project Specialist I

Role Overview: As a Customer Project Specialist I at TekWissen, you will be a part of the Field Operations and act as a Regional Service Expert supporting the theatre-level direct sales organization. Your role will involve being a problem solver and trusted advisor for partners and collaborators. You will specialize in service categories, ensuring corporate and local business rules are followed, performing root cause analysis, and developing balanced solutions. Additionally, you will provide training, mentorship, and direction to team members while engaging in cross-functional problem-solving. Key Responsibilities: - Support the theatre-level direct sales organization as a Regional Service Expert - Act as a trusted advisor and problem solver for partners and collaborators - Gain expertise in service categories and ensure compliance with business rules - Conduct root cause analysis and develop balanced solutions - Provide tools or process training for new representatives or partners - Engage in problem-solving involving cross-functional partnerships - Mentor and provide direction to less-experienced team members Qualifications Required: - Data analytics skills with the ability to translate data into business intelligence - Consultative approach to translate client and stakeholder priorities into operational excellence - Strong problem-solving skills with a focus on root cause analysis and change implementation - Ability to thrive in a fast-paced, evolving environment with a proactive and adaptable attitude - Excellent relationship-building, collaboration, influencing, and facilitation skills within the organization and across teams - Demonstrated ability to manage relationships both internally and externally (Note: No additional details of the company were present in the job description),