Customer Operations Representative

Job Description

Key Responsibilities: Respond promptly and professionally to customer queries over email regarding availability, pricing and delivery timelines Coordinate with internal teams to confirm stock status and dispatch details Maintain strong follow-ups with clients for smooth order processing Use software tools to export sales/order data and generate custom reports Assist with billing and invoicing using advanced Excel functions (e.g., VLOOKUP, Pivot Tables, Filters, basic macros) Maintain and update customer records accurately Help streamline internal processes to improve customer response time Key Requirements: Proven experience in customer service or order processing roles (Publishing or eCommerce background preferred) Excellent written communication skills and email etiquette Strong proficiency in Microsoft Excel (advanced formulas, Pivot Tables, lookups, data formatting) Comfortable learning and using custom internal software (training will be provided) Ability to manage time and prioritize tasks effectively Attention to detail and a proactive approach to solving issues Bonus Skills (Nice to Have): Familiarity with inventory/order management systems Knowledge of book publishing/distribution workflows Job Type: Full-time Pay: ₹15,500.00 per month Benefits: Commuter assistance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Fixed shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Sanpada, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Location: Sanpada, Navi Mumbai, Maharashtra (Required) Work Location: In person Speak with the employer +91 +917304487700 Expected Start Date: 01/07/2025