Customer Onboarding & Data Ingestion Specialist

Job Description

Position Overview: We are seeking a meticulous and tech-savvy individual to join our India team as a Customer Onboarding & Data Ingestion Specialist. This crucial role serves as a bridge between our US-based clients/business teams and our India-based development team. You will be responsible for ensuring a seamless onboarding experience for new clients and managing the accurate ingestion of critical deposition transcript data into our system. This role requires working in shifts that allow for significant overlap with both the US team CST and the India team (IST), likely aligning with UK shift timings or a similar split-shift model. Key Responsibilities: Customer Onboarding: Guide new customers through the setup and configuration of our software. Conduct remote training sessions to ensure clients understand how to use the platform effectively, focusing on data submission and report generation. Develop and maintain onboarding documentation, tutorials, and best practice guides. Data Ingestion & Validation: Receive raw deposition and trial transcripts from clients in various formats. Process, format, and meticulously review transcripts before ingestion into the software. Ensure the highest level of accuracy and completeness during the data ingestion process, identifying and rectifying any discrepancies. Monitor data ingestion pipelines and troubleshoot any failures or errors. Cross-functional Collaboration & Support: Liaise effectively between US-based customers/business teams and the India-based development team. Communicate customer feedback, feature requests, and technical issues related to onboarding and data ingestion to the relevant internal teams. Provide ongoing support to clients regarding data submission and basic platform usage. Collaborate with the development team to understand new features and their impact on onboarding and data processes. Process Improvement: Identify opportunities to streamline and improve the efficiency of the customer onboarding and data ingestion workflows. Contribute to the enhancement of internal tools and processes related to data management. Required Qualifications & Skills: Bachelor's degree.. Candidates with degrees in related fields (e.g., English, Linguistics, law, Computer Science with relevant experience) demonstrating exceptional attention to detail will also be considered. Exceptional attention to detail is paramount for handling sensitive legal data accurately. Strong technical aptitude and willingness to learn new software platforms quickly (Tech Savvy). Comfortable working with digital tools and data formats. Excellent verbal and written communication skills in English, suitable for professional client interaction in the US market. Strong organizational and time management skills, with the ability to manage multiple tasks concurrently. Proactive problem-solving abilities. Customer-centric mindset with patience and empathy. Willingness and ability to work in shifts that overlap significantly with US business hours CST and IST, apparently this will be UK shift which covers both CST and IST. Preferred Qualifications: Prior experience in a customer-facing role (support, success, onboarding). Some familiarity with legal terminology or the deposition process is a plus. Experience with data entry, data processing, or quality assurance. Work Environment: This role requires close collaboration with teams across different time zones. Flexibility to work adjusted hours (split shift / UK shift) is essential for success in this role.