Customer Happiness & Business Analyst

The responsibilities and duties for this position include understanding business and technology needs, assisting individuals in using company products, troubleshooting, investigating, and resolving customer pain points and business cases. You will be tasked with building a supportive community by sharing knowledge and aiding team members globally. Your role will involve the ability to analyze problems from the customer's perspective, acting as a consultant to assess customer requirements and align them with product features. Furthermore, you will collaborate with developers to enhance the product based on customer business needs, maintaining a high level of satisfaction in addressing both pre-sales and post-sales customer queries. The ideal candidate should possess proven experience as an IT Analyst, Business Analyst, IT Consultant, or a similar role. Strong communication skills are essential, along with the ability to provide business solutions through effective analytical and problem-solving skills. A self-motivated individual with a keen interest in acquiring in-depth product knowledge would be well-suited for this position. The required experience for this role varies based on the specific position: - Customer Happiness & Business Analyst: 1 to 3 Years - Senior Customer Happiness & Business Analyst: 3 to 5 Years - Lead Happiness & Business Analyst: 5+ Years If you believe you have found a fitting opportunity and are enthusiastic about this role, please send your resume to careers@elula.tech.,